Inside Insight on Application Processing

Georgia College has released a great FAQ that addresses many of the questions that their admission office is encountering. While this document is from Georgia College, it can be transferrable to most colleges around the country.  Please take a look to learn more about how colleges process the hundreds and possibly thousands of documents they receive during the application season.

To assist you as you are working with students who are concerned about missing documents from their files, we have compiled a list of frequently asked questions and how to answer them. I want to call the Georgia College Office of Admissions to check on my documents. What information should I provide when I call? In an effort to save time, the student/parent will need to notate how and when the document(s) was submitted to our office. This will ensure we provide the correct information as quickly as possible. CommonApp GAfutures Naviance Parchment Georgia College Admissions email Georgia College Admissions mailing address How do I officially request my high school transcript? There are several formats in which a transcript can be requested:   If a student applies via CommonApp, the student can request the transcript via CommonApp and the high school counselor can fulfill the transcript request via CommonApp.   If a student applies via GAfutures, the student can request the transcript via GAfutures and the high school counselor can fulfill the transcript request via GAfutures.   Other submission options are: Naviance  |  Parchment  |  Mail I know my high school transcript was sent. Why is it not showing up on my checklist?                                     There are a few possible scenarios to answer this question. 1. If a counselor submits a high school transcript via CommonApp BEFORE a student has submitted the CommonApp application, the transcript will not be received until AFTER our office receives the application. 2. If a student submits a GAfutures application, but the counselor submits the transcript via CommonApp, the transcript will never be received by our office. Please make sure the same submission option is used throughout.  3. It takes about one week for mailed transcripts to be received by our office. If it has been more than a week since the transcript was mailed, please call our office at 478-445-1283 to verify if it has been received.  4. During this time of the year we are getting a huge influx of documents daily. We are date stamping everything as it comes in, however, it may take a little time to have it added to our system. If a student is certain their materials were sent, don't worry! We will make sure they are added to their file in a timely manner.            My CommonApp account shows that my supporting documents (resume, recommendation letters, transcript) were submitted. Why are they not appearing on my checklist? There are a few possible scenarios to answer this question. 1. If the CommonApp application has not been submitted, any documents sent through the CommonApp cannot be downloaded by our office. Once we receive the application, documents will be added to the student's file. 2. If a student submits an application through GAfutures, they must submit supporting documents via other options (admissions email, Parchment, mail) 3. During this time of the year we are getting a huge influx of documents daily. We are date stamping everything as it comes in, however, it may take a little time to have it added to our system. If a student is certain their materials were sent, don't worry! We will make sure they are added to their file in a timely manner.   We know this is a stressful time for you and your students, but please know that we are always here to help. We hope this processing overview will better assist you with any potential questions that might occur in the upcoming weeks. Thank you for all that you do!